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Must-Haves for Pool & Spa Businesses: E-Commerce & Mobile TechnologyMust-Haves for Pool & Spa Businesses: E-Commerce & Mobile Technology

The past two summers have been extremely challenging, and every pool and spa retailer has had to adjust. Pool and spa professionals agree that today’s most essential software technology solutions include e-commerce and mobile apps to help our industry thrive.

Rachael Pritz

March 14, 2022

4 Min Read
Pool Mobile App
All Seasons Illinois

The past two summers have been extremely challenging. Every pool and spa retailer has had to adjust from creating new business offerings like curbside service and home delivery to expanding online store options and redesigning retail stores. Pool and spa professionals agree that today’s most essential software technology solutions include e-commerce and mobile apps to help our industry thrive.

Easy to add Online Shopping Cart Features

For those businesses in the pool and spa industry that were not originally equipped with an online e-commerce option, look for software designed for the pool and spa industry with a shopping cart feature that can be added to existing websites. Providing a fully equipped, easy check-out and curbside pickup or delivery option is critical in today’s marketplace. E-commerce has become standard for all consumers, so pool and spa professionals need to embrace and implement an e-commerce solution to make pool sales management easier during this surge in demand for all things pool, spa and outdoor living.

Many in our industry report they have already begun selling more through their online store. This is a trend with pool and spa professionals pouring additional resources into their online stores—some report they are even adding Shopify features to better market to customers. Additionally, online stores allow retailers to physically open valuable space in their brick-and-mortar stores by offering lower-margin products online only. Having a robust, integrated business software that integrates with a powerful e-commerce store gives pool and spa professionals the ability to plan better and help smooth out supply chain issues. Retailers can operate more proactively, reduce stress and sell more with an integrated online store.Great-Valley-E-store-chemical-page.png












Using Mobile Devices

Mobile software solutions have become essential to thrive in today’s business environment. With resources stretched thin, business software should be accessible on any mobile device to support your staff and provide better customer service both in the store and in the field. 

Mobile Live for your Retail Store

Using a mobile device, you can provide better and faster service with the retail Line Buster feature. Look up inventory in real-time and get instant access to customer history and profiles from any location. Staff can use a tablet, integrated magnetic strip reader, or a pocket barcode scanner to complete sales transactions, process credit cards and email receipts from anywhere in your retail store operation. Consumers are beginning to expect mobile shopping. This mobile application allows staff to perform inventory searches and instantly access customer history and profiles to increase customer service levels and ultimately close more sales.

Mobile Live for Service

Service technicians can now go mobile Mobile Live Service software which allows techs to operate more efficiently than ever with mobile devices! Mobile Live Service is easy to use in the field and is a huge time saver back at the office.  Easily view Scheduled Jobs and the Customer’s Information including equipment profile, job notes, directions and pictures on record. With Mobile Live Service, techs have immediate access to all updates done at the office, and the office is instantly updated with the work done by techs. Eliminate service forms, record pool or spa water test results, take payments at the job site, and even look up inventory and do physical inventory on service trucks, all on a phone or tablet.

Mobile Payment Option

This feature offers the convenience of paying online or from a mobile device, perfect for touch-free business transactions. Pool and spa professionals are investing in online bill pay systems that allow them to send bills by email not only to save on the cost of envelopes, stamps, labels, paper and ink, but also because it saves money on labor costs and reduces the amount of time it takes to bill and collect payments.

Pool Industry Software Solutions

Implementing software specific to the pool and spa industry will immediately reduce or eliminate stressors currently confronting our industry. Pool-industry-specific software with an e-commerce solution and mobile capability helps you generate more revenue, saves you time, improves business operations and lets you take advantage of market opportunities. Don’t wait—upgrade to a new system and get ready to knock it out of the ballpark!


About the Author(s)

Rachael Pritz

VP, RB Retail & Service Software Solutions 

Rachael Pritz has been active in the pool industry for more than 20 years, which has provided her with all-encompassing expertise in the trade. She worked at a local pool store while pursuing a master’s degree at the University of Pittsburgh. With her technical skills and industry knowledge, she joined the launch of RB Retail & Service Solutions in Pittsburgh in 2003. She can be reached via e-mail at [email protected]

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