Where Hiring Processes Fail—and How to Fix Them

Tim Sackett relies on one question to build a hiring process, especially for high volume hires: Where is the pain?

Sackett, CEO of hrutech.com, senior faculty of the Josh Bersin Academy and “recovering HR executive” (as well as a popular HR speaker and author), guided HR professionals at the Society for Human Resource Management 2024 Annual Conference through a step-by-step process of how to build a high-volume hiring machine — and what often gets in the way.

Hiring is hard and it has been for a while, Sackett said. But his tips on process design and measurement can help organizations streamline and build a path out of the mire.

Identify design failures

The first real question is: Is the organization ready for change?

Who is struggling with hiring at the organization? If senior executives are involved or the talent acquisition team is struggling, it may be time for a change, Sackett said. IT managers or front-line managers are also often canaries in the coal mine regarding hiring woes, he added.

After seeking out the organizational pain points, consider what may be blocking any potential change. Is it the IT department and a concern around tech usage? Or is it an issue with cost, and thus, the CFO team? Identify who may be resistant to change before implementing it.

Sackett listed some common design failures:

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